The Community Pharmacist Consultation Service
We are participating in a new service from the 4th April 2002 that will direct patients to the most appropriate healthcare professional when booking an appointment, which may be a local community pharmacist either virtually or at their pharmacy.
we believe this is a good thing, as your local pharmacisst is a highly trained and skilled clinician experienced in treating minor illnesses and should be quicker. This will help free up GP's to deal with more complex health needs and ensure that everyone gets treated at the right time by the right healthcare professional.
We will be listening to patients about their experience of using this service to inform how we can improve things and so are keen to hear your views. You will be advised how to give this feedback when you access the Community Pharmacy Service.
All NHS services are under severe pressure at the moment, as we look after increasing numbers of patients who are sick with covid-19 in the community, and other deteriorating conditions too.
We are also delivering the huge and vitally important covid-19 vaccination programme. Please do not contact us regarding a vaccine, we will contact you.
So that we can focus on these really important issues, we will understandably be prioritising urgent care.
This means that when you contact us, we may have an initial conversation with you to understand how urgent your health needs are.
If you have an issue that is not urgent, you may to wait longer than usual until your problem or concern can be dealt with. You may be asked to rebook at a later date, or at a safer time (e.g. attending for a non-urgent blood test).
Do please make sure that you continue to get in touch with us if you need to. This is particularly important if:
• your problem is genuinely urgent
• you have a long-term condition that is getting worse
• you are worried about symptoms that might indicate cancer
Please also remember you can call NHS 111 for urgent concerns, and 999 for serious emergencies. Your local pharmacist can also help with minor complaints too.
For adults with mental health problems including depression and anxiety, you can refer yourself directly to the local wellbeing service, via 0300 300 0055.
If you’re experiencing a mental health crisis, call the First Response Service by calling 111 and select option 2 (in Wisbech call 111, select option 1 and ask to be put through to the First Response Service).
A local CCG has produced an excellent childhood illnesses leaflet free to download here, full of advice and information for parents and carers of young children: https://hertsvalleysccg.nhs.uk/application/files/1716/0941/0098/Help_your_Child_Stay_Well_This_Winter_FINAL.pdf
The Cambridgeshire County Council has a range of support and information to help in times of urgent need: telephone 0345 045 5202 8am-6pm weekdays 9am-1pm Saturdays. Outside office hours if someone is in danger telephone 01733 234724. In an emergency, call 999. Also see www.cambridgeshire.gov.uk/adults.
Thank you very much for helping us all manage under these very difficult circumstances.
Welcome to Waterbeach Surgery
Our mission is to look after every one of our patients, keep them safe, improve their health and promote their wellbeing.
- Patient-centered care
- Honesty and transparency
- Celebrating diversity
- Continuous improvement
All patients should be involved in making decisions with their clinician around their health care. We try to ensure we direct patients to the right clinician the first time. This may mean you don’t always see a GP, you may see or speak to one of our Multi-disciplinary team who can see and treat your condition . If you feel you must see a GP the please discuss this with the reception team when booking.
If you require a referral to a hospital you can choose where you receive treatment , you can read about this below or by clicking the following link. Your GP will ask you during your consultation where you would like to be seen.
Can I choose where to receive treatment?
The NHS Constitution gives most people living in England the right to choose where to receive treatment.
You have the right to:
- choose your GP surgery, unless there are reasonable grounds to refuse (for example, you live outside the area that the surgery covers)
- make choices about your NHS care, and to receive information to support these choices
This also means you can choose the organisation that provides your NHS care when you're referred for your first appointment with a consultant.
So if your GP recommends that you see a specialist, you can choose where and when to see them.
NHS e-Referral Service
The NHS e-Referral Service is an electronic booking service for people living in England.
It allows you to choose from different hospitals and clinics across England (including some private hospitals).
Finding a hospital
If you're unsure about which hospital or clinic to choose, your GP can advise you on what might be the best choice for you.
When choice is limited
There are some exceptions that may limit your choice – for example, not all hospitals are able to treat every condition, and a hospital must meet NHS conditions on standards and costs.
You also can't choose when and what services to use in cases where speed of access to diagnosis and treatment is particularly important, such as:
- emergency services
- rapid access chest pain clinics, which are used to diagnosis people with suspected heart problems such an angina, where you must be seen within the 2-week maximum waiting time
- cancer services, where you must be seen within the 2-week maximum waiting time
- maternity services
- mental health services
The following people can't choose where to receive treatment:
- people held under the Mental Health Act 1983
- military personnel
- prisoners (including prisoners on temporary release)
Visiting us during the coronavirus pandemic
Please wear a face mask when you come to the surgery
Children aren't allowed in the surgery, unless the appointment is for them. This is to minimise the risk of infection for everyone.
If the appointment is for a child, we ask that only one adult accompanies them
Staff at our practice are working extremely hard and doing their best to make sure patients are safe.
Over the last 18 months, the practice has been supporting the pandemic response and ensuring our patients are able to get COVID -19 Vaccinations, at the same time as continuing to deliver primary care services.
This has made your GP practice very busy and our staff have been working incredibly hard to keep services open for patients.
We are aware patients may have experienced longer waiting times on the phone or for their appointment, but we have been working hard to ensure you recieve the right treatment from the right person.
We have increased the number of telephone appointments available, so our patients don't always have to come to the practice. We also employ a range of highly trained staff, including doctors,nurses,pharmacists, paramedics and healthcare assistants who are able to deal with a range of medical conditions, which will help patients get treated sooner.
Whether your appointment is over the telephone,via an online consultation, or face-to-face, patients will always receive the same high quality standard of care from our practice team.
So please, if you contact our practice be kind.
Thank you for your patience and support.
Monday – Friday: 8:30–18:00
We close on Saturday, Sunday and bank holidays. What to do when we're closed.
We have disabled car park spaces, toilets, and wheelchair access at the surgery.
Blood tests during the coronavirus pandemic
Unfortunately we're unable to offer as many blood test appointments as we used to, because we need to allow time to clean in between patients and change our personal protective equipment (PPE).
We're still offering blood tests at Waterbeach, but you might have to wait 2 to 3 weeks for an appointment.
If you'd like a test sooner, you can use the Newmarket Park and Ride Phlebotomy Service. Remember to collect your blood test request from the surgery first.
For more information, talk to our reception team on 01223 860 387.