Give us feedback

Your feedback is very important to us. Whatever your feedback might be – compliments, comments, suggestions or anything else – we'd love to hear from you.

You can:

• email admin.rosalindfranklinhouse@nhs.net
• call 01223 860 387
• write to Waterbeach Surgery, Rosalind Franklin House, Bannold Road, Waterbeach, Cambridge CB25 9LQ

We make every effort to give the best service possible to everyone using our services.

But if something goes wrong, please let us know as soon as possible. You can do this in a number of ways, whichever is easier for you:

• use the complaints form below
• call 01223 860 387 and ask to speak to the practice manager or deputy practice manager
• email admin.rosalindfranklinhouse@nhs.net

We'll acknowledge your complaint within 2 working days. Then we'll investigate the issue thoroughly and update you about the outcome within 28 working days.