Please do not attend the surgery if you have booked or are awaiting the results of a Covid Test. Please also do not attend the surgery if you have a high temperature, new persistent cough or loss of taste or smell.
All NHS services are under severe pressure at the moment, as we look after increasing numbers of patients who are sick with covid-19 in the community, and other deteriorating conditions too.
We are also delivering the huge and vitally important covid-19 vaccination programme. Please do not contact us regarding a vaccine, we will contact you.
So that we can focus on these really important issues, we will understandably be prioritising urgent care.
This means that when you contact us, we may have an initial conversation with you to understand how urgent your health needs are.
If you have an issue that is not urgent, you may to wait longer than usual until your problem or concern can be dealt with. You may be asked to rebook at a later date, or at a safer time (e.g. attending for a non-urgent blood test).
Do please make sure that you continue to get in touch with us if you need to. This is particularly important if:
• your problem is genuinely urgent
• you have a long-term condition that is getting worse
• you are worried about symptoms that might indicate cancer
Please also remember you can call NHS 111 for urgent concerns, and 999 for serious emergencies. Your local pharmacist can also help with minor complaints too.
For adults with mental health problems including depression and anxiety, you can refer yourself directly to the local wellbeing service, via 0300 300 0055.
If you’re experiencing a mental health crisis, call the First Response Service by calling 111 and select option 2 (in Wisbech call 111, select option 1 and ask to be put through to the First Response Service).
A local CCG has produced an excellent childhood illnesses leaflet free to download here, full of advice and information for parents and carers of young children: https://hertsvalleysccg.nhs.uk/application/files/1716/0941/0098/Help_your_Child_Stay_Well_This_Winter_FINAL.pdf
The Cambridgeshire County Council has a range of support and information to help in times of urgent need: telephone 0345 045 5202 8am-6pm weekdays 9am-1pm Saturdays. Outside office hours if someone is in danger telephone 01733 234724. In an emergency, call 999. Also see www.cambridgeshire.gov.uk/adults.
Thank you very much for helping us all manage under these very difficult circumstances.
Welcome to Waterbeach Surgery
Our mission is to look after every one of our patients, keep them safe, improve their health and promote their wellbeing.
- Patient-centered care
- Honesty and transparency
- Celebrating diversity
- Continuous improvement
Visiting us during the coronavirus pandemic
Please wear a face mask when you come to the surgery
Children aren't allowed in the surgery, unless the appointment is for them. This is to minimise the risk of infection for everyone.
If the appointment is for a child, we ask that only one adult accompanies them
COVID-19 Vaccination programme
We are currently working hard to deliver the COVID-19 vaccine to eligible patients in the priority groups, at the same time as providing care to all those who need it.
The public have an important part to play to help us do this:
- please don’t contact the surgery to seek a vaccine, we will contact you
- when we do contact you, please attend your booked appointments
- and please continue to follow all the guidance to control the virus and save lives.
There are also a number of national vaccination sites that are opening and patients may receive a letter from the national NHS Covid-19 Vaccination Booking Service inviting you to book an appointment at one of these vaccination centres. If you receive a letter and are able to travel to the vaccination centre safely, we recommend that you book using the details the letter provides.
Please be aware that while we deliver Covid-19 vaccinations some of our routine clinics and appointments may need to be postponed or rearranged. We will contact you directly if this impacts you – please do not contact the surgery. If you do not hear from us, please attend your booked appointment.
Our practice remains open and you can still contact the surgery for any medical concerns you may have.
For medical advice outside of surgery hours, please contact NHS 111 on the telephone or online via 111.nhs.uk.
You can find out more about the COVID-19 vaccination programme, including frequently asked questions and patient information leaflets here.
Monday – Friday: 8:30–18:00
We close on Saturday, Sunday and bank holidays. What to do when we're closed.
We have disabled car park spaces, toilets, and wheelchair access at the surgery.
Blood tests during the coronavirus pandemic
Unfortunately we're unable to offer as many blood test appointments as we used to, because we need to allow time to clean in between patients and change our personal protective equipment (PPE).
We're still offering blood tests at Waterbeach, but you might have to wait 2 to 3 weeks for an appointment.
If you'd like a test sooner, you can use the Newmarket Park and Ride Phlebotomy Service. Remember to collect your blood test request from the surgery first.
For more information, talk to our reception team on 01223 860 387.