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Information Information about your GP Practice

Important information about your GP Practice

Cambridgeshire and Peterborough Clinical Commissioning Group (CCG) has awarded a contract to MKGP Plus Ltd to support Dr Al-Ghazzi in providing healthcare services at Waterbeach Surgery, effective from midnight 27 March 2020.

All patients already registered with the practice will continue to receive their care at the Waterbeach Surgery and there is no need to re-book any existing appointments. Repeat prescriptions can be ordered as usual and all contact details for the practice remain the same.

Jessica Bawden, Director of Primary Care, Cambridgeshire and Peterborough CCG said: “We are committed to ensuring the best provider of services for the patients of the Waterbeach Surgery. We are pleased MKGP Plus Ltd will be working with Dr Al-Ghazzi. They have a proven track record of providing high quality GP services and will continue to work closely with them over the coming months.”

Andrew Harrington, Chief Executive Officer, MKGP said “I would like to assure you that this change will not affect delivery of healthcare services. We are working closely with Dr Al-Ghazzi and look forward to meeting you all and making a success of your surgery.”

IMPORTANT INFORMATIONCORONAVIRUS

Due to the ongoing situation with Coronavirus all appointments will be initially assessed with a telephone consultation. The clinician will assess whether you need to be seen face to face at the surgery or if your consultation can be resolved on the phone only.

If you have symptoms of coronavirus please stay at home and follow the latest advice on nhs.uk/coronavirus.

Do not leave your home if you have either:

• a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
• a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

Use the 111 online coronavirus service to find out what to do.

Only call 111 if you cannot get help online.

If you have a new continuous cough or a high temperature (of 37.8C or higher), no matter where you have recently travelled, you should self-isolate for 7 days. If you live with other people, they should stay at home for 14 days from the day the first person got symptoms.

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days. If you have to stay at home together, try to keep away from each other as much as possible.

Do not go to the surgery, pharmacy or hospital. If you have access to the internet go to www.nhs.uk/coronavirus for more information about the virus and how to self-isolate.

Use the NHS 111 Coronavirus Online service if you feel you cannot cope with your symptoms at home, your condition gets worse, or your symptoms do not get better after 7 days.

Only call 111 if you cannot get help online.

Changes to the appointment system

All appointments from now on will be initially assessed with a telephone consultation. The diagram below hopefully illustrates the process we will be following, based on updated guidance from NHS England.

Appointments Diagram

Telephone calls will be either from a Cambridge (01223), a Peterborough (01733) dialling code, or sometimes without any caller ID. We will try and give you a rough time the clinician will be calling so please have your phone to hand and try to be in an area where you can receive phone calls.

The clinician will try ringing your number twice, usually a few minutes apart. The clinician you speak to will be able to look at your medical record whilst you are talking to them.

The clinician will assess whether you need to be seen face to face at the surgery or if your consultation can be resolved on the phone only. They may ask questions which you think they should know the answer to already by looking at your medical record, but this could be to ensure what is on the record matches with what you are currently doing.
You will also be asked if you are displaying any symptoms of COVID-19 to ensure we minimise any potential risk to other patients and staff.

From our experience, most consultations can be resolved over the phone, and we do have face to face appointments available each day for the clinicians to book patients into.

Any face to face appointments offered may not be with the same clinician you talk to on the phone so you may be asked similar questions.

We will be assessing the appointment system everyday and further adaptations may be necessary if staffing levels change.
We thank you for your patience in what are challenging circumstances at the moment.

Download the NHS App to order your repeat medications
NHS App

Find it on the Apple App Store here
Find it on Google Play here

We have been experiencing issues with the website. However, you can find out information about the surgery from our new Facebook page. You do not need to be a member of Facebook to access our page. Simply go to www.facebook.com/waterbeachsurgery

Unfortunately, our website can’t hyperlink to this so you may need to copy and paste it into the bar at the top of your web broswer!

Information about Coronavirus

Stay at home advice

Your Doctors Surgery in Waterbeach

Located within Waterbeach Village, off Bannold Road with parking.


Location & Contact

Waterbeach Surgery
Rosalind Franklin House
Bannold Road
Waterbeach
Cambridge
CB25 9LQ

Tel: 01223 860387
Email: admin.rosalindfranklinhouse@nhs.net

CB25 9LQ
Opening Hours

Monday: 08.30 – 18.00
Tuesday: 08.30 – 18.00
Wednesday: 08.30 – 18.00
Thursday: 08.30 – 18.00
Friday: 08.30 – 18.00

Please note: We are closed from 1pm – 2pm every day, but available for emergency telephone calls